Privacy Policy for SMS Notifications
Last Updated: 4/22/25
Taos Pueblo Utilities (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share information when you opt-in to receive SMS notifications from us.
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1. Information We Collect
When you subscribe to our SMS notifications, we may collect the following information:
• Your mobile phone number
• Your name (if provided)
• Consent records (date, time, method of opt-in)
• Message logs (e.g., delivery status, timestamps)
We do not collect sensitive personal information through our SMS program.
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2. How We Use Your Information
We use your information to:
• Send you transactional updates, alerts, and service notifications
• Respond to your inquiries and support requests
• Provide promotions or marketing messages (only if you’ve opted in)
• Comply with legal obligations and protect our rights
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3. Message Frequency
The number of SMS messages you receive will vary depending on your preferences and interactions. Message frequency may vary by user.
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4. Opting Out
You can opt out of SMS notifications at any time by replying with:
• STOP to unsubscribe
• HELP for help or more information
Standard message and data rates may apply from your mobile carrier.
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5. Sharing Your Information
We do not sell or rent your personal data. We may share your information with:
• Service providers (e.g., SMS platforms) who assist in delivering our messages
• Legal authorities when required by law
• Affiliates and business partners, only with your explicit consent
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6. Data Security
We take reasonable measures to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or via mobile networks is completely secure.
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7. Your Rights
Depending on your location, you may have the right to:
• Access the personal information we hold about you
• Request corrections or deletions
• Withdraw consent for processing
• File a complaint with a regulatory authority
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8. Children’s Privacy
Our SMS service is not intended for children under 13 (or 16 where applicable by law). We do not knowingly collect information from children.
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9. Changes to This Policy
We may update this Privacy Policy from time to time. We’ll notify you of any significant changes through our website or via SMS.
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10. Contact Us
If you have any questions about this Privacy Policy or your data, see the Contact Us page for more information.